Terms Of Use


Welcome to Surfcasual and www.surfcasual.com (“The Site”), which is operated by Surfcasual. “we”, “us” and “our” refer to Surfcasual. By making a purchase from, and using, this website you have agreed to these terms of use. We may need to update these Terms Of Use to add new terms that are relevant to our new improvements on our website, you can review the most current version of the Terms of Use at any time on this page Please spare few moments to read and understand these terms of use when using our website.

Use Of The Site

You must be 18 years or older to register for an Account, make purchases and by entering accessing, browsing, submitting information to, or otherwise using the site, you acknowledge and agree to the following terms and conditions. if you do not agree to these terms, please do not access or use the site.


You may pay with either credit or debit cards or Pay Pal. Stripe banking services manages all of our banking transactions. Surfcasual does not store any credit card numbers. Other than paying with Pay Pal, you may pay with your Visa, American Express or MasterCard securely in this site. Your payment is handled by Stripe. We have a SSL Certificate (Secure Socket Layer), therefore any transaction owing with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. Surfcasual does not charge any extra costs for card payments. However, your bank may charge an additional fee depending on your card and bank. When paying by credit or debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Surfcasual may automatically cancel your order.

Product and Pricing

Surfcasual has the right to adjust prices and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. Thus, all pictures should be seen as illustrations only. If a price is incorrect, this may constrain Surfcasual to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.


Orders made in another person’s name without his approbation or otherwise, will be reported to the authorities. Surfcasual holds the right to change prices, correct incorrect prices on all orders as well as final sales. Consumers have the right to return the order within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Surfcasual in order to get an address to send the goods to. If an item is damaged during transport, Surfcasual should be contacted within 14 days for information about compensation.


The customer have the right to cancel purchases and return delivered goods by contacting Surfcasual’s customer service on e-mail: aloha@surfcasual.com within 30 days from receiving the goods, provided the goods are in the original package and in the same condition as when you received them. However, the customer is responsible for the cost and risk for transporting the returned goods to us. In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order, and we might not be able to cancel transactions of shipped products. Cancellation is not valid until the customer has confirmed with Surfcasual by email. If a product has been discontinued Surfcasual has the right to cancel the purchase and refund the paid amount to the customer.

Complaints Terms

It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 30 days from receiving the product. Any complaints shall be made to our customer service e-mail. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to us should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant and we won’t be held responsible for lost,stolen, unreceived packages. We bear no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.


Surfcasual reserves the right to cancel any purchase if any suspicion of fraud is raised. We reserves the right to terminate your account and/or your use of the www.surfcasual.com website at its sole discretion. Such termination can be made without prior notice. We reserve the right to terminate your account, cancel any order, refuse or access to the Site to you or any other person or entity for any reason or for no reason whatsoever at any time, without notice or liability.


Although we strive to make the Site, content, services and information provided through the Site reasonably reliable and current, you understand and agree that your access to and use of the Site and all materials, products, information and services available through the Site and Surfcasual are at your own initiative and risk. It is solely your responsibility to take appropriate precautions to ensure that any information, materials, or anything else that you submit to or through the Site or to the Surfcasual in any other way, or that you access, use or otherwise obtain on or through the Site or by or through the Surfcasual, are up to date, accurate, complete, reliable, truthful and suitable to and appropriate for the purpose for which they are intended; and free of viruses and other disabling devices and destructive routines. The site, the content and the products are services available on or through the site and the company are provided “as is” and “as available”, without any warranties or guarantees, express or implied. By using our services you agree to this document, the shipping policy, the return policy and other polices written on the Site even if they aren’t explicitly named policies.